managero Terms of Service

1. Who you are contracting with

managero is provided by Managero Software Limited, a private limited company registered in England and Wales (company number 17500331), trading as managero.

• Registered office: Ileden Farm House, Ileden Lane, Canterbury, CT4 6HP, United Kingdom
• Contact: hello@managero.co.uk
• The service: https://app.managero.co.uk

In these terms, "we", "us" and "managero" mean Managero Software Limited, the supplier of the service. "You" means the business that opens the account (the restaurant, cafe or food business) and anyone you give access to it.

These terms are for business use. managero is sold to food businesses for keeping their statutory records. It is not a consumer product and is not sold for personal use.

2. What managero does, and what it does not do

managero is a record-keeping tool. It stores what the people in your business enter, attributes each entry to a named person and a time, keeps it, and prints it back as a PDF or a CSV you can hand to an inspector.

It makes no regulated judgement on your behalf:

• It does not report anything to anyone, and it does not file RIDDOR reports. Where an incident report mentions something RIDDOR can require an employer to report, managero raises a question and links you to the HSE guidance. It tells you on every incident that "managero does not report anything to anyone, and it cannot tell you whether this incident is reportable. That decision is yours". Where nothing matches, it says: "That is not a finding that this incident is outside RIDDOR, and it is not clearance." Reporting under RIDDOR is your legal duty and it stays yours.
• It does not determine allergens. managero holds no table mapping any ingredient, product or dish to any allergen, and it does not infer, calculate, suggest or pre-fill one. Every allergen answer in your account was typed by a named person in your business on a recorded date. Where nobody has answered, the app prints NOT DECLARED rather than a blank, because a blank reads as "none". NOT DECLARED means unknown; it does not mean absent.
• It does not certify that you are compliant. It does not assess you, issue a certificate, or state that your business, your records or your practices meet any legal standard. It records what you did and shows you what is missing.
• The self-audit score is ours, not the FSA's. The self-audit produces managero's own percentage against your own checklist. In the app's words: "It is not a Food Hygiene Rating, it is not issued or recognised by the Food Standards Agency or your local authority, and it does not predict the rating an inspector would give you." Where the three headings a food safety officer works to are used, they are used as headings only.
• Documents and photographs you upload for import are read by an AI model. The form, menu and recipe import features send the file you upload to Google's Gemini API. The result is always a draft for a person to check and confirm, never a published form or menu. See section 4 of the Privacy Policy for what is sent.

You remain the food business operator. Legal responsibility for food safety, for your records, for allergen information given to customers, and for reporting under RIDDOR is yours. Nothing in managero moves any of it to us.

3. Your account, and who may use it

• You need an account to record anything. The person who signs up is the owner of the account and controls who else has access.
• You may add as many staff as you like. There is no per-user charge.
• You are responsible for who you invite, what permissions you give them, and for keeping sign-in details private.
• Everyone using your account must be doing so for your business.

4. Free trial

14 days, free, no card. You do not enter payment details to start, and nothing is taken at the end of the trial unless you choose to subscribe. If you do not subscribe, section 8 applies: your records stay, and stay readable.

5. What it costs

£18.99 for your first site, £12 for each site after that. Per month.

There is no upper limit on the number of sites. A tenth site costs the same £12 as the second.

managero is not registered for VAT, so no VAT is charged and none is shown.

Every plan includes everything that affects safety or your ability to produce records: every record type, corrective actions, photo evidence, offline recording, the form builder and the importer, incident reports, the full audit trail, unlimited staff, and both the PDF and the CSV export. There is no cheaper plan that records less.

6. No minimum term

• The monthly subscription runs month to month. You may cancel at any time.
• You cancel in the app, yourself. No telephone call, no notice period, no reason required, no retention team.
• Cancelling stops the next payment. There is no cancellation fee.

The annual option is a discount, not a term. If you pay annually you pay ten months' price for twelve months. Monthly is always available at the prices above with no commitment, and declining the annual discount changes nothing else about your account. An annual payment is a choice to pay less, not a twelve-month contract.

7. Changes to the price

If we change the price we tell you by email at least 30 days before it affects you. If you do not want to pay the new price, cancel before it takes effect. Sections 6 and 8 apply.

8. Cancellation: you keep your records

This section is a term of this contract, enforceable against us.

You are required by law to keep food safety records for years. So:

1. On cancellation we generate a full export and email it to you. When your subscription ends, whether you cancel or we do, managero automatically produces a complete PDF and a complete CSV export of your records and emails them to the account owner. You do not have to ask for it, remember to do it before you cancel, or pay for it.
2. Read-only access to your historical records remains free, indefinitely. After cancellation you keep the ability to sign in, read every record you created, and download the PDF and CSV exports, for as long as we operate the service, at no charge.
3. We charge for recording, not for retrieving. A lapsed subscription stops you creating new entries. It does not stop you reading, searching, printing or exporting entries you already made.
4. We do not withhold, delete, paywall, degrade, watermark or rate-limit your existing records, and we do not require you to contact us to get them.

If we close the service down entirely, we give you at least 90 days' notice by email and your exports keep working throughout.

9. Your data

You own your data. We hold it for you.

For your own account details (your name, your email, your billing details) we are the data controller. For the records you keep in managero about your employees and about incidents involving people in your business, you are the controller and we are your processor. The full position, including the processor terms required by Article 28 of the UK GDPR, is in the Data Processing Terms, which form part of this contract. Our own processing is described in the Privacy Policy.

Records are kept for at least five years and nothing hard-deletes. Deletion is on your written instruction. See section 6 of the Privacy Policy and clause 13 of the Data Processing Terms.

10. Availability

We work to keep managero available, and the recording screens are built to keep working on a phone with no signal and to sync when it comes back. We offer no guaranteed uptime figure and do not promise the service will be uninterrupted or error-free.

Because you are legally required to keep these records, keep your exports. Section 8 exists so you always can.

11. Acceptable use

You must not:

• use managero for anything unlawful;
• upload material you have no right to upload;
• attempt to reach another business's data, or to break, probe or overload the service;
• resell or rent access to managero without our written agreement;
• upload personal data about people who have nothing to do with your food business, or use the record fields to store personal information you have no proper reason to hold.

12. Suspension and termination by us

We may suspend or close an account that breaches section 11, or where the law requires it. We tell you why, in writing, and unless we are legally prevented from doing so we tell you before we act.

Section 8 survives. If we close your account for any reason short of a court order requiring otherwise, you still get the automatic export and you keep free read-only access to your existing records.

13. Liability

managero is a record of what you told it. It is not a food safety consultant, an insurer, an inspector, or a substitute for your own judgement or your own professional advice.

We are not liable for:

• a decision you made, or did not make, about food safety, allergens, an injury or a RIDDOR report;
• the accuracy or completeness of anything entered into your account by you or your staff;
• the outcome of an inspection, a rating, an enforcement action or a claim;
• anything an AI import feature reads wrongly out of a document you uploaded, where a person in your business confirmed the draft without checking it.

Where we are liable, our total liability to you for all claims arising in any twelve-month period is limited to the total amount you paid us for managero in that period.

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under Article 82 of the UK GDPR.

We are not liable to you for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss.

14. Changes to these terms

We may change these terms. If a change materially affects you we email you at least 30 days beforehand, and you may cancel before it takes effect. Every version is dated, and the current version is always at https://managero.co.uk/terms.

15. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

16. managero HR & Safety

(a) managero HR & Safety is part of managero. It drafts documents from your answers and from official templates and guidance, keeps the versions you adopt, records who in your business has read them, and reminds you in the app when a review may be due. It covers: preventing sexual harassment at work, your written health and safety policy, your risk assessments, and the record of your fire risk assessment.

(b) managero HR & Safety is not legal advice and does not replace advice on your own situation. It does not assess your premises, carry out a fire risk assessment, a risk assessment or a health and safety inspection, or receive or deal with any report, complaint, grievance or dispute. Your fire risk assessment record and your risk assessments are written by the people you name; managero keeps them.

(c) You decide whether to use, change, adopt or share each document. If you let a manager adopt documents for you, they do so on your behalf. You remain the employer and, for fire safety, the responsible person.

(d) We do not promise that using managero HR & Safety means your business meets any law, and we do not promise any outcome of an inspection, enforcement action or claim.

(e) Clause 13 (limits on our liability) applies to managero HR & Safety in the same way as to the rest of managero.

(f) Nothing in this clause limits or excludes liability that cannot lawfully be limited or excluded.

17. Training videos

(a) managero includes short training videos, each followed by a few questions, for example on preventing sexual harassment at work. When a person in your business plays a video through on their login, answers its questions and signs, managero records the video and its version, their answers, their signature and the date.

(b) The training videos, their questions and the records of them show what managero recorded. They do not show that your business has met its legal duties, and they do not show that a person paid attention to a video or understood it.

(c) You decide what training your business needs and who is asked to watch which video. You remain the employer.

Version: 3. Last updated: 2026-10-13.

Earlier versions: version 1, 2026-10-05; version 2, 2026-10-10.