Get post-October 30th compliant
From 30 October

All your paperwork in one app. Now including the new harassment law.

managero runs your food safety and staff paperwork from your team's phones: checks, temperatures, allergens, cleaning, training and your food safety plan. And from 30 October, managero HR & Safety for the harassment duty too.

From that day, you can be held liable if a customer harasses your staff, unless you've taken all reasonable steps to prevent it. One app, from £18.99 excl VAT a month.

What's changing.

Since October 2024, employers have had to take reasonable steps to prevent sexual harassment at work. From 30 October 2026, the Employment Rights Act 2025 raises that to all reasonable steps, and makes you liable if a customer harasses your staff and you hadn't taken all reasonable steps to prevent it.

Acas says that means all of the steps that are reasonable for your business, not just some of them, and preventing harassment, not only reacting once it happens.

Read the guidance: EHRC, sexual harassment and harassment at work: technical guidance; Acas, sexual harassment: the law changes; Acas, third party harassment. The law itself: Employment Rights Act 2025, section 20 and section 21.

What the guidance suggests.

Acas says there's no set list of steps that all employers must take. For a café, pub or restaurant, the Acas and EHRC guidance suggests these six.

  • A risk assessment that covers customers, not just colleagues, and is kept up to date.
  • A harassment policy that says how you deal with harassment by customers.
  • Training for your staff.
  • More than one way for staff to raise a concern.
  • A record of every incident and what you did about it.
  • A clear message to customers, such as a sign, that harassing staff isn't accepted.

managero helps with the first five. For the sixth, print our free counter sign and staff room poster.

A summary of the guidance, not legal advice. More detail in our blog post on the change.

How managero gets you ready.

All of it in the same app your team already uses for food safety checks.

  • Harassment policy and risk assessment

    Answer a few questions and managero drafts both for your business, customers included. Staff sign the policy on their phones.

  • Harassment training videos

    Short videos and a quiz for every member of staff, plus two more for managers. Each one recorded against their name.

  • Harassment log

    Every incident and what you did about it, written down and seen only by the people you choose.

  • Private concern reporting

    Switch it on and staff can raise a concern from their phone, named or anonymously, and leave off anyone they'd rather didn't see it, such as the person it's about.

More about managero HR & Safety.

Be ready before 30 October.

Free for 14 days, no card needed. Then £18.99 excl VAT a month for your first site and £12 for each site after.

And it runs the rest of your paperwork too.

Same app, same price.

  • Opening and closing checks

    Ready-made checklists your team ticks off on their phones.

  • Fridge and freezer temperatures

    Logged on a phone, with who and when on every reading.

  • Your food safety plan

    Your HACCP plan drafted from your setup, ready for you to check and sign.

  • Allergens

    All 14 allergens for every dish, shared with customers by QR code.

  • Cleaning records

    A cleaning schedule that flags anything missed.

  • Staff training records

    See at a glance who's trained and who isn't.

  • Rotas

    Plan the week and staff see their shifts on their phones.

  • Forms with signatures

    Signed on a phone, with who signed and when.

  • Menu costing

    Know what every dish costs you to make.

  • Upload your paperwork

    Photograph the forms you use now and managero turns them into digital ones for you to check.

  • Export your paperwork, ready for inspection

    Any dates, any site, as one PDF.

  • Your whole team

    Staff sign in on their own phones, so every record has a name on it.

14 days free, no card needed. Then £18.99 excl VAT a month for your first site and £12 for each site after.

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